USAA Modernization Effort

I am currently part of the greater Modernization Efforts here at USAA. The new design system is expected to be rolled out across 2024 and onwards, and features responsive designs that are more fitting for a modern website. The image on the right is a taste of the new system. The system originally ran off of Sketch and Invision's Craft Library Management, but has now been shifted over entirely to Figma.

So far I have designed modernized versions of over 7 pages. Unfortunately, the webpages I have designed in this new system are not yet updated or live, so I cannot share them publicly. I would be happy to share them in an interview and go over that process and work.

USAA Storefront - Current Design Process

The environment of the USAA website is huge and constantly expanding. The pages showcased here were all work in which I designed the webpage in question, participating in the experience from start to finish, including working with Business and Content partners and presenting all design work.

Step 1: Content Alignment

These pages would start off with Content Strategy Alignment Sessions with Business, Content, and Design (myself). We would speak through any desires Business wanted for the page, any requirements that were mandatory, and any concerns from Content or Design in regards to the page before the work was begun. Legal disclosures and any custom design needs are also discussed here.

Step 2: Page Design and Accessibility

Once content was approved, I would design the page using the current standards for the website using the current USAA design library. After reviews with Business and Content, I would then mark up all the accessibility information for screen readers.

Step 3: Foundation Review

The page would then be sent to Foundation Review, which would catch any content updates or design issues that would need to be fixed. Once all issues were addressed, they were sent off to our development team.

Step 4: Maintainence

I would then remain available for any questions our developers had, as well as to add any updates in the meantime from Business or Content.

All content on this page is currently live on the USAA website.